Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.
411 University St, Seattle, USA
engitech@oceanthemes.net
+1 -800-456-478-23
Automate and streamline your IT operations with help of certified architects and project managers.
Elite support plan is designed for customers who needs end-to-end managed services and business consulting both inclusive as a part of the solution. Elite services offer exclusive support and access to tier -3 cloud engineering team for design and continuous operation support in addition to VIP support plan.
What is included?
VIP service package is designed for customers who need more than just a standard support. This service offering provides L2, L3 and escalation support along with Monitoring and Alerting of resources on AWS/Azure. Customers will get SLA bound Incident Management, Operating System (OS) and Services Monitoring, Fault Resolution, Automated ticketing, Custom URL monitoring, OS Patching. Change management, pro-active health checks and reporting, as well as detailed cost insights and access to vTech multi-cloud management platform.
What is included?
The standard service level is designed for customers who need basic technical support. Such L1 and L2 support along with Monitoring and Alerting of resources on any cloud. Customers will get SLA bound Incident Management, Operating System (OS) and Services Monitoring, Fault Resolution, Automated ticketing, Custom URL monitoring, OS Patching, Monthly reports/views, and customized business support with cloud journey.
What is included?
